Not Always Right: Some Customers You Just Have To Let Slide

(Cellphone Store | Wichita, KS, USA)
Me: “Good afternoon, this is [cellphone store]. How may I help you?”
Customer: “I came in to your store today and you sold me a defective phone!”
Me: “I’m sorry, sir. What is your full name and phone number so I can pull up your account?”
Customer: *gives information*
Me: “Okay, thanks. I see, you bought a [phone]. What seems to be the problem?
Customer: “The keyboard on this piece of s*** won’t come out!”
Me: “Have you tried sliding it the other way?”
*really long pause*
Customer: “Well thanks a lot b****!, now you made me feel like a f***ing idiot!” *click*